Shipping policy

This Shipping Policy outlines the delivery terms and conditions for orders placed with CNVapes Vape Australia. By placing an order on our website, you agree to the terms outlined below.

1. Company Information

Business Name: CNVapes Vape Australia
Website: https://cnvapes.net
Email: [email protected]

2. Market & Sales Coverage

Our store primarily serves the Australian market. We currently ship to:

  • All Australian states and territories

If your country is not available at checkout, please contact us before placing your order.

3. Minimum Order Requirement

  • Minimum order quantity: 2 items
  • Orders below this quantity cannot be processed

4. Order Processing Time

  • All orders are processed within 1–2 business days after payment confirmation
  • Orders placed on weekends or public holidays will be processed on the next business day

5. Delivery Timeframes

  • Processing Time: 1–2 business days
  • Shipping Time: 8–10 business days

Total estimated delivery time is typically 9–12 business days from order confirmation.

6. Shipping Rates

Shipping costs are calculated at checkout based on destination, order weight, and shipping method.

  • Orders with fewer than 7 items are subject to a flat shipping fee of AUD $20.
  • Orders of 7 items or more: FREE SHIPPING

Free shipping promotions may also be offered during selected campaigns and will be displayed on our website.

7. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. Tracking updates depend on courier system availability.

8. Customs, Duties & Taxes (International Orders)

  • Customs duties and import taxes are the responsibility of the customer
  • We are not responsible for customs delays
  • We are not liable for confiscated shipments due to local regulations

9. Incorrect Address & Failed Delivery

  • We are not responsible for incorrect shipping addresses
  • We are not responsible for failed delivery due to unavailable recipients
  • Reshipping fees may apply for returned orders

10. Lost, Stolen & Damaged Packages

Lost Packages
We will assist in filing a courier investigation for confirmed lost parcels.

Stolen Packages
We are not responsible for packages marked as delivered but reported stolen.

Damaged Items

  • Contact us within 48 hours of delivery
  • Provide photos and order details

We will review and provide a replacement or refund where applicable.

11. Shipping Restrictions

  • We reserve the right to refuse shipping to restricted regions
  • Orders may be cancelled due to legal limitations
  • Quantity limits may apply for compliance reasons

12. Delays & Force Majeure

We are not responsible for delays caused by:

  • Natural disasters
  • Strikes
  • Transport disruptions
  • Customs delays
  • Pandemic-related restrictions
  • Other events beyond our control

13. Contact Information

CNVapes Vape Australia
Email: [email protected]
Website: https://cnvapes.net